Privacy Policy

Tickets Terminal ("Tickets Terminal™", "we", "our", or "us") respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, process, store, disclose, and safeguard your personal information when you access or use our website, mobile applications (if applicable), customer support services, or any of our travel-related services,

By accessing or using our Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy. Where required by applicable law, you expressly consent to the collection and processing of your personal information as described herein.

1. Who We Are

Tickets Terminal is an Indian travel services company providing travel booking and related services through its online platforms and customer support channels.

For the purposes of the Digital Personal Data Protection Act, 2023 ("DPDP Act"), Tickets Terminal acts as the Data Fiduciary, determining the purpose and means of processing your personal data.

2. Information We Collect

We collect only the information necessary to provide our Services efficiently, securely, and lawfully.

2.1 Personal Information

Depending on the services you use, we may collect the following information.

Identity Information

Full Name
Date of Birth
Gender
Nationality
Passport Details
Aadhaar Number (where legally required)
PAN Details (where legally required)
Government-issued Identification Documents
Photograph (for visa applications where required)

Contact Information

Mobile Number
Email Address
Residential Address
Correspondence Address
Emergency Contact Information

Booking Information

Flight Bookings
Hotel Reservations
Rail & Bus Tickets
Passenger Details
Frequent Flyer Memberships
Seat Preferences
Meal Preferences
Special Assistance Requests
Travel Itineraries
Loyalty Programme Details

Passport & Visa Information

Where visa or passport assistance is requested, we may collect:

Passport Copies
Employment Details
Educational Qualifications
Financial Documents
Bank Statements
Salary Slips
Income Tax Returns
Invitation Letters
Immigration Documents
Supporting Documents required by Government Authorities or Embassies

Payment Information

Payments are processed securely through authorised third-party payment gateways.

We may collect:

Billing Address
Transaction Amount
Payment Status
Payment Reference Number

Important: We do not store your debit card, credit card, CVV, or internet banking credentials unless permitted by applicable law and payment industry standards.

Customer Communications

We may collect:

Customer Support Requests
Email Communications
Live Chat Messages
Feedback
Complaints
Call Recordings (where legally permitted)

Automatically Collected Information

When you visit our website or applications, we may automatically collect:

IP Address
Browser Type
Device Information
Operating System
Language Preference
Approximate Location
Website Usage Statistics
Session Duration
Pages Visited
Referral URLs
Cookies & Similar Technologies

3. Legal Basis for Processing

Where applicable, we process your information based on one or more of the following:

Your Consent
Performance of a Contract
Compliance with Legal Obligations
Fraud Prevention
Legitimate Business Interests

4. How We Use Your Information

We use your personal information to:

Process travel bookings
Issue tickets and travel documents
Assist with passport and visa applications
Provide customer support
Process cancellations and refunds
Verify your identity
Process payments
Prevent fraud
Comply with legal obligations
Improve our services
Personalise your experience
Send booking confirmations and travel updates
Conduct analytics
Manage internal administration
Send marketing communications (where permitted)

5. Sharing Your Information

We never sell your personal information.

We may share your information with the following parties only where necessary.

Travel Service Providers

Airlines
Hotels
Rail Operators
Bus Operators
Cruise Companies
Tour Operators
Car Rental Providers
Insurance Companies

Government Authorities

Where legally required:

Immigration Authorities
Passport Offices
Embassies
Consulates
Customs Authorities
Courts
Tax Authorities
Law Enforcement Agencies

Payment Service Providers

Banks
Payment Gateways
Payment Processors

Technology Providers

Cloud Hosting Providers
CRM Platforms
Analytics Providers
IT Support Vendors
Cybersecurity Providers

Professional Advisors

Lawyers
Auditors
Accountants
Consultants

Business Transfers

If Tickets Terminal undergoes a merger, acquisition, restructuring, or sale of assets, your personal information may be transferred subject to applicable legal safeguards.

6. International Data Transfers

Because we facilitate international travel, your information may be transferred to:

Airlines
Hotels
Visa Authorities
Embassies
Technology Providers

located outside India where necessary.

7. Data Retention

We retain personal information only for as long as necessary to:

Complete bookings
Provide Services
Meet legal obligations
Resolve disputes
Enforce contractual rights

Afterward, information is securely deleted, anonymised, or archived.

8. Cookies

We use cookies to:

Remember Preferences
Improve Website Performance
Analyse Traffic
Prevent Fraud
Personalise Content
Measure Marketing Performance

You may disable cookies through your browser settings.

9. Data Security

We implement reasonable safeguards including:

SSL/TLS Encryption
Secure Payment Processing
Firewalls
Access Controls
Secure Servers
Regular Security Updates
Employee Confidentiality
Continuous Monitoring

Despite these measures, no system can guarantee absolute security.

10. Your Rights

Subject to applicable law, you may:

Access your information
Correct inaccurate information
Request deletion
Withdraw consent
Lodge complaints
Nominate another individual where permitted

Identity verification may be required before processing requests.

11. Marketing Communications

You may unsubscribe from promotional emails at any time by:

Clicking Unsubscribe
Contacting us
Updating communication preferences

Transactional emails regarding bookings will continue where necessary.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

13. Children's Privacy

Our Services are intended for individuals aged 18 years and above.

Where bookings involve minors, information must be provided by a parent, guardian, or authorised adult traveller.

14. Changes to this Policy

We may update this Privacy Policy periodically.

The latest version will always be published on our website together with the updated Last Updated date.

15. Contact Us

Tickets Terminal

Email: info@ticketsterminal.com

Website: www.ticketsterminal.com

Grievance Officer

Name: To Be Appointed