Privacy Policy

Tickets Terminal (“Tickets Terminal“, “we“, “our“, or “us“) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, store, disclose, and safeguard your personal information when you access or use our website, mobile applications (if applicable), customer support services, or any of our travel-related services, including but not limited to flight bookings, hotel reservations, rail and bus ticket bookings, holiday packages, travel insurance, passport and visa assistance, foreign exchange assistance (where applicable), and other ancillary travel services (collectively, the “Services“).
By accessing or using our Services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. Where your consent is required under applicable law, you expressly consent to the collection and processing of your personal data as described herein.

1. Who We Are

Tickets Terminal is an Indian travel services company providing travel booking and related services through its online platforms and customer service channels.

For the purposes of applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”), Tickets Terminal acts as the Data Fiduciary in respect of your personal data that we determine the purpose and means of processing.

2. Information We Collect

We collect personal information that is necessary for providing our Services efficiently and lawfully.

A. Personal Information

Depending upon the Services you use, we may collect:

Identity Information

• • Full name

• • Date of birth

• • Gender

• • Nationality

• • Passport details

• • Aadhaar number (only where legally required)

• • PAN details (where legally required)

• • Government-issued identification documents

• • Photograph (for visa applications where required)

Contact Information

• • Mobile number

• • Email address

• • Residential or correspondence address

• • Emergency contact details

Booking Information

• • Flight, rail, bus and hotel booking details

• • Passenger information

• • Frequent flyer memberships

• • Seat and meal preferences

• • Special assistance requests

• • Travel itinerary

• • Loyalty program details

Visa & Passport Information

Where you request visa or passport assistance, we may collect:

• • Passport copies

• • Employment details

• • Educational qualifications

• • Financial documents

• • Bank statements

• • Salary slips

• • Income tax returns

• • Invitation letters

• • Immigration documents

• • Other supporting documents required by embassies or government authorities

Payment Information

Payments are generally processed through secure third-party payment gateways.

We may collect:

• • Billing address

• • Transaction amount

• • Payment status

• • Payment reference numbers

We do not store your complete debit card, credit card, CVV, or internet banking credentials unless expressly permitted by applicable law and payment industry standards.

Communications

• • Customer support conversations

• • Emails

• • Chat messages

• • Feedback

• • Complaint details

• • Call recordings (where legally permissible)

B. Automatically Collected Information

When you access our website or applications, we may automatically collect:

• • IP address

• • Browser type

• • Device identifiers

• • Operating system

• • Language preferences

• • Location information (where permitted)

• • Website usage statistics

• • Pages viewed

• • Session duration

• • Referral URLs

• • Cookies and similar technologies

3. Lawful Basis for Processing

Where applicable, we process your personal information based on one or more of the following legal grounds:

• • Your consent;

• • Performance of a contract (such as completing a booking);

• • Compliance with legal and regulatory obligations;

• • Protection against fraud and misuse;

• • Legitimate business interests, provided such interests do not override your rights.

4. How We Use Your Information

Your personal information may be used for the following purposes:

• • Processing travel bookings and reservations

• • Issuing tickets and travel documents

• • Processing passport and visa applications

• • Providing travel-related customer support

• • Processing refunds, cancellations and modifications

• • Processing payments

• • Identity verification

• • Fraud prevention and risk management

• • Compliance with legal obligations

• • Tax and accounting requirements

• • Improving our Services

• • Personalizing user experience

• • Marketing (where consent is obtained or otherwise permitted by law)

• • Sending booking confirmations, alerts and travel updates

• • Website analytics and performance improvements

• • Internal audits and business administration

5. Sharing and Disclosure of Information

We do not sell your personal data.

We may share your information only where necessary with:

Travel Service Providers

Including but not limited to:

• • Airlines

Upcoming services are:

• • Hotels

• • Rail operators

• • Bus operators

• • Cruise companies

• • Tour operators

• • Car rental companies

• • Insurance providers

for fulfilling your booking.

Government Authorities

Where legally required, including:

• • Immigration authorities

• • Passport offices

• • Embassies

• • Consulates

• • Customs authorities

• • Tax authorities

• • Courts

• • Law enforcement agencies

Payment Service Providers

Secure payment gateways, banks and payment processors for transaction processing.

Technology Providers

Cloud hosting providers, CRM providers, IT support vendors, cybersecurity providers, analytics providers and communication platforms acting under appropriate contractual obligations.

Professional Advisors

Legal advisors, auditors, accountants and consultants where required.

Business Transfers

In the event of a merger, acquisition, restructuring or sale of assets, personal information may be transferred subject to applicable legal safeguards.

6. International Data Transfers

As part of providing international travel services, your personal information may be transferred to airlines, hotels, embassies, visa authorities, technology providers, or travel suppliers located outside India.

Where such transfers occur, we take reasonable measures to ensure that appropriate safeguards are implemented in accordance with applicable laws.

7. Data Retention

We retain personal information only for as long as necessary to:

• • Fulfil the purposes described in this Privacy Policy;

• • Complete bookings and travel services;

• • Meet legal, accounting and tax obligations;

• • Resolve disputes;

• • Enforce contractual rights.

When personal information is no longer required, we securely delete, anonymize or archive it in accordance with applicable laws.

8. Cookies and Similar Technologies

We use cookies and similar technologies to:

• • Remember user preferences

• • Improve website functionality

• • Analyze traffic

• • Prevent fraud

• • Personalize content

• • Measure marketing effectiveness

You may disable cookies through your browser settings. However, doing so may affect certain website features and functionality.

9. Data Security

We maintain reasonable administrative, technical and physical safeguards designed to protect your personal information, including:

• • SSL/TLS encryption

• • Secure payment processing

• • Access controls

• • Firewalls

• • Secure servers

• • Regular software updates

• • Employee confidentiality obligations

• • Monitoring against unauthorized access

Despite our security measures, no electronic transmission or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

• • Access your personal information;

• • Request correction of inaccurate or incomplete information;

• • Request deletion of personal data where legally permissible;

• • Withdraw consent where processing is based on consent;

• • Request grievance redressal;

• • Nominate another individual to exercise your rights where permitted under law.

Requests may be submitted to our contact details provided below. We may verify your identity before acting on such requests.

11. Marketing Communications

With your consent or where otherwise permitted by law, we may send promotional communications relating to our Services.

You may opt out at any time by:

• • Clicking the “Unsubscribe” link in marketing emails;

• • Contacting us directly; or

• • Updating your communication preferences.

Operational messages relating to bookings, cancellations, payments and travel updates will continue to be sent where necessary.

12. Third-Party Websites

Our website may contain links to third-party websites, applications or services.

We are not responsible for the privacy practices, security, content or policies of third-party websites. Users are encouraged to review their respective privacy policies before providing personal information.

13. Children’s Privacy

Our Services are intended for individuals aged 18 years or above.

Where bookings involve minors, personal information must be provided by a parent, legal guardian or authorized adult traveler.

We do not knowingly collect personal information directly from children without appropriate authorization.

14. Changes to this Privacy Policy

We reserve the right to amend or update this Privacy Policy at any time to reflect changes in legal, regulatory or operational requirements.

The revised version will be posted on our website with an updated “Last Updated” date. Continued use of our Services after such updates constitutes acceptance of the revised Privacy Policy.

15. Contact Us

If you have any questions, concerns, requests, or grievances relating to this Privacy Policy or your personal data, please contact:

Tickets Terminal
Email: info@ticketsterminal.com
Website: www.ticketsterminal.com

Grievance Officer (as required under the Digital Personal Data Protection Act, 2023)

Name: [To be Appointed]
Email: info@ticketsterminal.com (or another designated email address)

We will make reasonable efforts to acknowledge and resolve grievances within the timelines prescribed under applicable law.

16. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India.

Any disputes arising from this Privacy Policy or your use of our Services shall be subject to the exclusive jurisdiction of the competent courts located in Bengaluru, Karnataka, India, unless otherwise required by applicable law.

17. Compliance Statement

Tickets Terminal endeavors to comply with applicable privacy and data protection laws, including:

• • Digital Personal Data Protection Act, 2023 (India)

• • Information Technology Act, 2000

• • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, to the extent applicable until superseded

• • Applicable consumer protection, taxation, aviation, travel and e-commerce laws of India

For users located outside India, including the European Economic Area (EEA), the United Kingdom or other jurisdictions with applicable privacy laws, Tickets Terminal will process personal data in accordance with such laws only to the extent they apply to our processing activities.