Terms & Conditions

Welcome to Tickets Terminal ("Tickets Terminal", "we", "our", or "us").

These Terms & Conditions ("Terms") govern your access to and use of the Tickets Terminal website, mobile applications (if applicable), customer support services, and all travel-related services provided by us

By accessing, browsing, or using our Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms, our Privacy Policy, and any additional policies referenced herein.

If you do not agree with these Terms, you must not use our Services.

1. Definitions

For the purposes of these Terms:

Booking

Any reservation, purchase, or arrangement made through Tickets Terminal for travel-related services.

Traveler

The individual(s) for whom a Booking is made.

Travel Document

Any ticket, itinerary, voucher, visa, passport, confirmation, or document required for travel.

Website

The Tickets Terminal website located at:

www.ticketsterminal.com

including all associated digital platforms operated by us.

2. Eligibility

To use our Services, you must:

• Be at least 18 years of age
• Be legally capable of entering into a binding contract

By making a Booking, you confirm that:

• The information you provide is accurate and complete.
• You are authorised to book on behalf of all travellers.
• All travellers will comply with these Terms.
• You are legally competent to enter into this agreement.

3. Scope of Services

Tickets Terminal acts solely as an online travel agency and intermediary between Users and third-party Suppliers.

We facilitate bookings for:

• Domestic Flights
• International Flights
• Hotels
• Rail Tickets
• Bus Tickets
• Holiday Packages
• Travel Insurance
• Passport & Visa Assistance
• Car Rentals
• Other Travel Services
  
  Tickets Terminal does not own, operate, or control these travel services. All services remain subject to the Supplier's own terms and conditions.

4. Booking Process

4.1 Booking Confirmation

A booking is confirmed only when:

• Full (or required) payment has been received.
• A confirmation email, ticket, voucher, or itinerary has been issued.
  
  A booking request alone does not guarantee confirmation.

4.2 Accuracy of Information

You are responsible for ensuring the accuracy of:

• Traveller Name
• Date of Birth
• Gender
• Nationality
• Passport Details
• Contact Information
• Travel Dates
• Destinations

Tickets Terminal shall not be responsible for losses arising from incorrect or incomplete information.

4.3 Supplier Availability

All bookings remain subject to supplier confirmation and availability.

We reserve the right to modify or cancel bookings if required by the supplier.

5. Pricing & Payments

5.1 Pricing

Displayed prices may include:

• Base Fare
• Taxes
• Service Charges
• Convenience Fees
• Applicable Government Charges

Prices may change until booking confirmation.

5.2 Payment Methods

We may accept:

• Credit Cards
• Debit Cards
• UPI
• Net Banking
• Wallets
• Bank Transfer
• Other Supported Payment Methods

5.3 Payment Security

Payments are processed securely through authorised third-party payment gateways.

Tickets Terminal does not store your complete debit/credit card details, CVV, or internet banking credentials unless permitted by law.

5.4 Transaction Charges

Certain payment methods may attract:

• Convenience Fees
• Gateway Charges
• Processing Charges

These will be displayed before payment.

5.5 Currency

Unless otherwise stated, all prices are displayed in Indian Rupees (INR).

International transactions may incur foreign exchange charges.

6. Cancellations, Changes & Refunds

Supplier Policies

Cancellation and refund rules depend on the relevant Supplier.

Cancellation Requests

Requests should be submitted through:

• Customer Support
• Online Cancellation Portal (where available)

Refund Processing

Approved refunds may be subject to deduction of:

• Supplier Cancellation Charges
• Service Fees
• Payment Gateway Charges
• Applicable Taxes

Refund Timelines

Refunds generally take:

7–30 Business Days

depending on the Supplier, bank, and payment gateway.

Non-Refundable Bookings

Certain bookings may be:

• Non-refundable
• Partially refundable

These conditions are displayed during booking.

7. Travel Documents & Visa Requirements

Travellers are solely responsible for carrying valid:

• Passport
• Visa
• Transit Visa
• Government ID
• Vaccination Certificates
• Health Declarations
• Any Required Travel Documents

Passport Validity

Many countries require passports to remain valid for at least six months beyond the travel date.

Visa Assistance

Tickets Terminal may assist with visa applications.

However:

• Visa approval remains entirely at the discretion of the Embassy or Immigration Authority.
• Visa fees may be non-refundable.

Denied Boarding

Tickets Terminal shall not be liable for denied boarding, deportation, or refusal of entry due to invalid or incomplete travel documents.

8. Travel Insurance

Travel insurance is offered through third-party insurers.

Tickets Terminal acts solely as an intermediary and is not responsible for claim settlement.

9. Supplier Terms

All travellers must comply with supplier-specific conditions including:

• Airline Rules
• Hotel Policies
• Check-in & Check-out Rules
• Baggage Allowance
• Health Requirements
• Conduct Policies
• Cancellation Rules

10. User Conduct

Users agree not to:

• Use the Website unlawfully
• Make fraudulent bookings
• Submit false information
• Attempt unauthorised access
• Use bots or scraping tools
• Disrupt website operations
• Violate applicable laws

Violation may result in suspension or permanent termination.

11. Intellectual Property

All Website content including:

• Logos
• Images
• Text
• Software
• Graphics
• Designs
• Trademarks

remains the property of Tickets Terminal or its licensors.

No content may be copied, reproduced, or distributed without written permission.

12. Limitation of Liability

Tickets Terminal shall not be liable for:

• Airline Delays
• Flight Cancellations
• Hotel Overbooking
• Lost Baggage
• Visa Rejections
• Force Majeure Events
• Supplier Errors
• Indirect or Consequential Damages

Our total liability shall not exceed the amount paid for the relevant booking.

13. Force Majeure

We are not responsible for delays caused by:

• Natural Disasters
• Floods
• Earthquakes
• Pandemics
• Government Restrictions
• War
• Terrorism
• Civil Unrest
• Technical Failures
• Transportation Disruptions

14. Indemnification

You agree to indemnify and hold harmless Tickets Terminal, its directors, employees, partners, and affiliates from claims arising from:

• Breach of these Terms
• Violation of Laws
• Misuse of the Website
• Claims made by travellers on whose behalf you booked

15. Privacy & Data Protection

Your use of our Services is also governed by our Privacy Policy, which explains how personal information is collected, processed, and protected under applicable Indian laws.

16. Marketing Communications

With your consent, we may send:

• Promotional Emails
• SMS Messages
• WhatsApp Notifications
• Marketing Offers

You may unsubscribe at any time.

17. Third-Party Websites

Our Website may contain links to third-party websites.

Tickets Terminal is not responsible for their content, policies, or privacy practices.

18. Suspension & Termination

We reserve the right to suspend or terminate access if:

• These Terms are violated
• Fraud is suspected
• Required by law
• Necessary to protect our business or users

19. Amendments

These Terms may be updated from time to time.

The latest version will always be available on our Website.

Continued use of our Services constitutes acceptance of any updates.

20. Governing Law

These Terms are governed by the laws of India.

All disputes shall be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka, India, unless otherwise required by law.

21. Dispute Resolution

Before initiating legal proceedings:

1. The parties shall first attempt to resolve disputes amicably.
2. If unresolved within 30 days, the matter may be referred to arbitration under the Arbitration and Conciliation Act, 1996.
3. The seat of arbitration shall be Bengaluru, Karnataka.
4. Proceedings shall be conducted in English.
5. The arbitral award shall be final and binding.

22. Compliance with Laws

Tickets Terminal endeavours to comply with:

• Information Technology Act, 2000
• Digital Personal Data Protection Act, 2023
• Consumer Protection Act, 2019
• E-Commerce Rules, 2020
• Applicable Aviation, Railway, Tourism, Taxation, and Travel Regulations

International travellers must also comply with the laws of their destination country.

23. Contact Information

Tickets Terminal

🌐 Website: www.ticketsterminal.com

📧 Email: info@ticketsterminal.com

24. Acknowledgement

By accessing or using Tickets Terminal, you confirm that you have read, understood, and agree to these Terms & Conditions, together with our Privacy Policy and any other applicable policies. Your continued use of the Services constitutes your acceptance of these Terms. This organization is based on the content of your uploaded Terms & Conditions document and preserves its substance while improving readability and presentation.